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Work Experience

Freelance Digital Services
March 2022 - Present
Travel Visa Consultant: Supported clients with online travel visa applications, ensuring accurate and timely processing for international travel needs.

Image Editing and Design: Delivered high-quality image editing services, including background removal, retouching, and resizing, ensuring professional results for personal and commercial projects.
IT Support And Digital Coordinator
July 2016 - December 2020
Arafa Travels Limited
IT Support and Network Configuration: Provided technical support for daily operations, handled software updates, printer maintenance, and configured network settings to ensure reliable connectivity and smooth office functionality.

Digital Content and Travel Services Coordination: Designed promotional materials, managed online travel visa applications, and coordinated digital projects to enhance client engagement.
HESUDI Program
November 2013 - June 2014
Metropolia University of Applied Science, Helsinki Finland
IoT Solutions for Patient Care: Led a project integrating IoT and smart home technology to improve healthcare for elderly and mobility-limited individuals, enabling real-time health monitoring and emergency response.

Cross-Functional Collaboration: Partnered with healthcare professionals and engineers to design user-friendly systems, improving response times by 20% during test scenarios.

Advised senior stakeholders on financial strategies based on data-driven analysis of market trends, leading to improved capital allocation.
Windows Games Ambassador
Feb 2013 – June 2014
Microsoft
Enhanced Windows Ecosystem Engagement: Promoted game development for Windows platforms, engaging with students and technical audiences to boost adoption and awareness. Improved platform adoption rates by engaging with over 500 developers through targeted outreach and troubleshooting sessions.

Technical Troubleshooting and Support: Provided comprehensive troubleshooting, remote installations, and system maintenance, ensuring seamless software and hardware functionality across various setups.

Specialized Experience in Microsoft Tools: Proficient in Active Directory, Office 365, and Microsoft Azure, utilized these tools for account management, permissions, and cloud service integration to support users and enhance operational efficiency.

Collaborative Outreach Initiatives: Coordinated and facilitated outreach events to foster a community around Windows gaming, building relationships with future tech talent and industry enthusiasts.

Education

Computer Games Technology (BSc Hons)
Sep 2011 – June 2014
Birmingham City University
During my time at Birmingham City University I have progressed semester upon semester arriving with various programming knowledge and skills. I was course rep for 3 years in university. I have covered many games/technical-focussed modules such as:

Year 1:
Professional Context of Technology
Data Analysis
Computer System Technology
Game Design and development
Introduction to Games Programming

Year 2:
Game Engine Programming
3D Games World Development
Computer Network and Distribution
Open System
Media Industry

Year 3:
Individual project (Effects on Human Behaviour in an interactive medium)
Game Hardware Programming
Artificial Intelligence
Mobile and Web Technology
BTEC National Diploma in ICT
Sep 2009 – July 2011
Gower College Swansea
BTEC National Diploma for IT Practitioners
Software Development
Welsh Bacc
Sign Language
GCSE’s
8 GCSE’s including Math’s, English, Physics, Chemistry & Biology (A – C)

Technical Skills

Game Development Tools
Visual Studio, Irrlicht engine, Unity3D, Constract2, Windows 8, IOS, Android SDK
Network design and management
LANS, WANSs, Wireless, Routers and Switches
Remote installations and maintenance, Office365, Active directory, troubleshooting
Microsoft office packages, Windows Server, Microsoft Azure and Apple Mac

Programming Skills

Ⓒ 2016 Mahmud Chowdhury